Loyale Gift Card Terms

Last updated: 12 November 2026

These terms apply once the app offers gift cards to you. They cover buying, sending, claiming and using a gift card, and they form part of the Loyale Terms of Use. You accept them when you pay for a gift card or claim one.

A gift card lasts 12 months from the day it is first sent. After that, whatever has not been claimed or used is lost, is not refunded, and is Loyale's. Section 4 explains.

1. What a gift card is

• Loyale sells it; the merchant honours it. A gift card is Loyale's own product, for the one merchant named on it, and you pay Loyale its price. When it is used, the merchant supplies what you get and is responsible for it, and Loyale pays the merchant.
• It is an amount or one item. An amount to spend at the merchant, or one item from its menu at the price paid when you bought it.
• It is not money. It cannot be exchanged for cash, gives no change, cannot be topped up, cannot be moved to another account once claimed, and must not be sold. It is separate from stamps and credit.

2. Buying and sending

• Buying. You need a Loyale account. You choose the merchant, then one of the amounts or items the app shows. The price shown is all you pay: Loyale adds no fee.
• Paying. You pay by card on the screen of our payment provider, Tap Payments. Loyale never receives your full card number or security code. If you do not finish paying in the time allowed, the gift card is cancelled, and a payment that reaches us later is refunded in full.
• Check the number. It must be a number the app accepts (today, Bahraini numbers), and not your own. We deliver to the number you enter: a notification in the app if it belongs to a Loyale account, otherwise a text in English with your account name, the gift, the merchant, the code, a link to claim it and a link to our Privacy Policy. The text uses plain Latin letters only, so accents come off, and a name with no Latin letters appears as "A friend". If a text fails we try again. You can also press Resend, or share the code yourself.
• Your message. You can add the recipient's name and a message of up to 280 characters. You confirm that the number is right, that the person would welcome a gift from you, and that your message is lawful, not offensive and not advertising. We may cancel a gift card that breaks this, and refund you in full if none of it has been used.

3. Claiming

• The code is like cash. Whoever claims first with the code becomes the holder: any Loyale account except the sender's. The app does not check that their number matches the one you entered, so share the code only with the person you mean.
• Who sees what. Anyone who opens the code sees the sender's name and the message. The merchant sees neither.
• The sender is told when it is claimed.

4. How long it lasts

• 12 months from the day we first send it. A gift card can be claimed and used until that date, and the app shows it. Claiming it does not restart the 12 months.
• After that date, what is left is Loyale's. Whatever has not been claimed or used by then is lost, is not refunded to anyone, and belongs to Loyale. That applies to a gift card nobody claimed and to one claimed but not fully used.
• Until it is claimed, the sender can still cancel it for a full refund, up to that date (section 6).

5. Using it

• At the counter. The holder shows their Loyale card and the merchant's staff redeem it. An amount can be used in parts until it runs out; an item is used once.
• On an order in the app. Where the merchant takes orders in the app, its value can be taken off the order, and an item added if it can be ordered. The holder pays any difference and any paid extras. It cannot be used on a merchant's web ordering page.
• What it earns. A purchase paid with a gift card earns stamps or credit as if you had paid it yourself, under the merchant's card rules.
• If an item is no longer sold, the merchant offers one of equal or greater value. If you do not accept it, tell us and we refund its price to the card that paid.
• Returns and cancelled orders. If the merchant reverses a counter purchase, or an order is cancelled before it is completed, the value used comes back until its date. A refund of a completed order goes to the card that paid for the order, and gift card value used on it does not come back by itself. Tell us, and where the order was wrong or not supplied, we will restore it.

6. Cancelling and refunds

• Before it is claimed, and until its date, the sender can cancel it in the app (My gifts). We refund the full price to the card that paid, and Loyale bears the card fee.
• After it is claimed, the sender cannot cancel it and it is not refunded, except as these terms or the law say.
• Claimed by the wrong person. Tell us at once. If none of it has been used, we check, cancel it and refund the sender in full. Once any of it has been used we cannot recover it, unless the wrong person got it through our own error, when we refund the sender in full.
• Refunds go back to the card that paid. Our Refund & Cancellation Policy explains how long they take and how to ask.
• Card disputes. If you dispute the payment with your card issuer, we give the issuer the facts. If the dispute is upheld, we may cancel what is left.

7. If something changes

• If a merchant stops selling gift cards, those already bought stay valid.
• If a merchant leaves Loyale or closes, we tell the sender and the holder. While it is trading, it honours gift cards for 30 days after our message. After that, or at once if it has closed, we refund what is left on gift cards still within their date to the card that paid.
• Your account. A gift card cannot be used while the account is blocked or deactivated. If you close your account, or it is blocked for a reason other than fraud, tell us before its date and we refund the unused value to the card that paid.
• Fraud. We may refuse to sell, deliver or let someone claim a gift card, or cancel one, where we reasonably suspect fraud, a stolen card or misuse of the code. We will tell you why and you can respond. If we cancel one before any of it is used, we refund the price, unless the card issuer has already returned it.

8. The rest

• Your information. Our Privacy Policy explains what we do with a recipient's number and name and with the sender's message.
• Changes. We may change these terms. A change applies only to gift cards bought after it, and never shortens or reduces one already bought.
• Liability. Section 9 of the Terms of Use applies. Our liability for a gift card is limited to the price paid for it. This does not limit a refund these terms or the law require, or your rights under the Consumer Protection Law (Law No. 35 of 2012).
• Complaints and law. Tell us first at info@loyaleapp.co. Section 8 of the Refund & Cancellation Policy and section 13 of the Terms of Use then apply.

9. Gift cards from Loyale

• Loyale may send you a gift card at its own cost, for example to thank you. You don't pay for it.
• It is for the merchant named on it, and you use it there as the app shows for that card: at the counter, on an order in the app, or both. Section 5 applies: it can be used in parts, a purchase paid with it earns stamps or credit as usual, and if an order is cancelled before it is completed, the value used comes back until its date.
• 14 days. It can be used until the date shown on it, 14 days after we send it. Whatever is left after that is lost. The 12 months in section 4 do not apply to it.
• It has no cash value. It cannot be exchanged for cash, gives no change, and cannot be moved to another account or sold.

Contact

Loyale Programming and Graphic Design W.L.L Commercial Registration 135962-1, Kingdom of Bahrain info@loyaleapp.co · WhatsApp +973 3933 1996