Questions
What shop owners ask first, answered.
Short, honest answers. If yours is not here, message us on WhatsApp.
What is Loyale?
Loyale is a loyalty app, live in Bahrain and opening in Saudi Arabia. Customers keep a card for every shop in one place, and shops run stamp cards, cash back credit, gift cards, orders and more.
Do I need to buy any hardware?
No. Your team uses the Loyale merchant app on their phones, or the web till on a computer, iPad or POS you already own.
Do my customers need an app?
Yes. They use the Loyale app on iPhone or Android, where they keep one card for every shop. Adding your card takes a moment.
Does Loyale replace my POS?
No. Loyale works next to your POS. There is no overhaul and nothing to migrate.
What kinds of rewards can I offer?
Stamp cards with rewards along the way, cash back credit with tiers, gift cards, birthday rewards, offers and streak rewards. You choose what fits your shop.
Can customers order and pay in the app?
Yes. Customers can order for pick-up, dine-in with a table QR code, or drive-through. Once you accept an order they can pay in the app, and you can also let them pay at the counter.
Who can see my customers' details?
Owners see sales and customer activity. Staff see only what their role needs, because roles are enforced in the app.
Does it work for shops with several branches?
Yes. One card works across all your branches, and you can compare branch against branch.
Will the card look like my brand?
Yes. Your card shows whole, exactly as you designed it, and your shop's page in the app wears your colours. Everything works in Arabic and English.
How do I get started?
Book a free demo. We show you how Loyale would work for your shop and answer all your questions.
Still have a question?
Book a free demo, or message us on WhatsApp and we will answer.